Refund Policy

Last Updated: July 19, 2025

At Mon Sac de Fleurs, every piece is made with care, and many items are handmade or customized just for you. Because of this, all sales are final and we do not offer refunds or returns.

However, we want you to be happy with your order, and we understand that sometimes things can go wrong.

Damaged or Faulty Items

If your item arrives damaged or has a defect, please contact us within 7 days of receiving your package at contact@monsacdefleurs.com with your order number and clear photos of the issue.

We will do our best to offer:

A free repair, if possible
Or a replacement, depending on the situation and availability

Please note:

Minor imperfections or slight variations are normal due to the handmade nature of our pieces
Refunds are not issued for delays caused by shipping carriers, customs, or handmade processing times

Cancellations

Once an order is placed, it cannot be cancelled. Please double-check all order details before finalizing your purchase.

Custom Fees & Shipping

We are not responsible for:

Customs duties or taxes on international orders
Shipping delays, lost, or stolen packages once an order is handed over to the carrier

Still Have Questions?

We’re happy to help if you need clarification. Just reach out to us at:
contact@monsacdefleurs.com